TERMS and CONDITIONS


GENERAL TERMS AND CONDITIONS OF BUSINESS

 

 

The internet site and e-shop NATACHA PLANO (www.natachaplano.com) is designed by Natasa Matic the owner of the domain name.

The site and e-shop are powered by Shopify.

 

Natacha Plano

Natasa Matic

3 avenue Georges Pompidou, 92150 Suresnes, France

Tel: +33 (0)6 60 14 28 60

e-mail: info@natachaplano 

 

To use this site, you represent and warrant that you are of the age of majority where you reside and agree to abide by the terms and conditions of the site.

 

 

PRICING:

 

All the prices are in Euro ( € ) and are net of taxes (VAT not applicable, art. 293B of the CGI).

 

The price of items does not include the shipping costs. The shipping rate will be displayed in the order confirmation page of checkout. 

 

 

CUSTOMS AND IMPORT TAXES:

 

NATACHA PLANO does not have to check and inform about relevant taxes in your country. Buyers are responsible for any customs and import taxes that may apply. 

 

Sometimes there could be a delay in shipping due to customs, we have no way to accelerate it.

 

 

PAYEMENT METHODS:

 

On the site NATACHA PLANO you have several payement methods. First a secure payment system (Paypal) that lets you pay online using your Paypal account, a credit card via Paypal or directly with any major credit card in a secured transaction. Customers living in France can also pay by cheque (only cheques established in France can be accepted). 

 

 

REFUNDS/EXCHANGES:

 

In accordance with article L. 121-20-4 of the French Consumer Code If you are unhappy for any reason, please contact us by mail within 14 of receiving your order: info@natachaplano.com 

 

***This does NOT apply on custom made orders or digital downloads*** 

 

Customers seeking refunds must return the item to me in it's original, undamaged condition within 30 days (but have to inform within 14) before a refund will be issued. *** we do not offer reimbursements for return shipping or customs fees***Buyers are responsible for return shipping costs.

 

If you notice that the item is damaged when you receive it, you have to inform us (info@natachaplano.com) right away. 

 

!!! IMPORTANT!!! : Porcelain is fragile and can broke. We are not responsible if you broke your item and therefore will not make any refund/exchange. Most of our items are not for children because of their fragile nature. You should not let your child play with our porcelain jewelry since it could broke and hurt them.

 

 

SHIPPING:

 

All the items sold are in stock, except the custom made items. The orders are shipped within 2/3 working days. If any issue occurs during the processing of your order you will be immediately informed

 

You have several shipping options to choose from. NATACHA PLANO can not be consider responsable for any lost or damage during the transport if  the customer choose a ‘non tracking, no insurance option. But we will do our best to help.

If you choose an option with insurance you will have the order shipped again or will be refund if you prefer. 

Sometimes there could be a delay in shipping due to customs, we have no way to accelerate it. So for any order shipped outside France you should wait 3 weeks (2 for EU countries)  before we can refund/send again. 

If you choose an express shipping and have an issue with delivery (damaged) you have to inform us right away so we can act immediately (ship again or refund). 

 

 

 

DISCLAIMER AND PRIVACY STATEMENT:

 

 

NATACHA PLANO is committed not revealing with thirds the information communicated by the purchasers and the visitors on the site. We will not sell, share, or  distribute your personal data. They will be used by our internal services only for the processing of your order. 

 

This website is subject to a declaration with the National Commission for Data Protection and Liberties (CNIL-France) under the law number:  1723205-v-0 delivered 26_11_2013

 

According to the French Informatics and Liberties Law of January 6, 1978, you have an access, rectification and withdrawal right on your private informations. Please send us a mail (info@natachaplano.com) or wright at the address : Natacha Plano, 3 avenue Georges Pompidou, 92150 Suresnes, France.

 

 

PROPERTY AND SITE LINKS:

 

PROPERTY OF the SITE AND LINKS the elements of this site, in particular  texts, illustrations, photographs can not be used, subject of modification,deterioration, partial or total reproduction and,more generally, of any exploitation, without a written agreement of NATACHA PLANO. 

No warranty of any kind can be brought by NATACHA PLANO on the contents or the exactitude of information being reproduced on other sites for which links would have been established starting from this site, or which would have established links with him. NATACHA PLANO thus declines all responsibilities for unspecified nature for these other sites or information which they contain. 

 

 

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